Thank you for choosing Rontgen Metalworking Solutions Pvt. Ltd. (“Rontgen,” “we,” “us,” or “our”) for your metalworking needs. We would like to inform you that due to the nature of our products, which are manufactured on demand basis, we do not provide refunds or accept cancellations once an order has been placed and the manufacturing process has commenced. We appreciate your understanding in this matter.
Order Placement and Manufacturing Process
When you place an order with us, we begin the manufacturing process promptly to ensure timely delivery of your custom metal cutting band saw blades or related products. As a result, we are unable to cancel or modify orders once they have been placed.
Product Quality and Satisfaction
We take great pride in the quality of our products and strive to ensure your complete satisfaction. Our team of skilled professionals ensures that each item is manufactured to the highest standards, meeting your specific requirements and expectations. However, if you encounter any issues with the product received, please contact us immediately, and we will work with you to address any concerns.
Damaged or Defective Products
In the unlikely event that you receive a damaged or defective product, please notify us within 2 days of receipt. We may request supporting documentation, such as photographs or detailed descriptions of the issue, to facilitate the resolution process. Our team will assess the situation and work towards a satisfactory resolution, which may include repair or replacement of manufacturing defects of the size of the product.
If you have any questions, concerns, or need further assistance regarding our refund and cancellation policy, please contact us using the following information:
We value your business and are committed to providing you with the best possible products and services. We appreciate your cooperation and understanding regarding our refund and cancellation policy.
Thank you for choosing Rontgen Metalworking Solutions Pvt. Ltd. for your metal cutting needs.